24/7 Customer Satisfaction

If you want to speak directly to a loan specialist or to anyone else at Ameriquest you can always do so during regular business hours. But what happens if you have a problem or a question after hours? Are you out of luck? With some banking institutions you would be, but not with Ameriquest.

Ameriquest has an automated loan center that allows you to check on the status of a loan payment or on dozens of other aspects of your loan all at the touch of a few buttons, twenty-four hours a day, seven days a week.

You can perform a wide range of transactions, including making payments and checking on the status of a payment or a deposit either by phone or over the Internet. When you contact the 24/7 automated assistance line by phone you can choose to conduct business in either English or in Spanish.

Requests for loan pay-off information are processed within 48 hours.

To make sure that their customer service lines and website are providing the help that their customers need and expect, Ameriquest conducts a satisfaction survey to help them constantly improve their service.

At Ameriquest there are two other important customer satisfaction areas on which you can always count. Ameriquest reports customer payments to the major credit agencies each and every month. In this way the credit bureaus can keep track of your good payment history and you can benefit more quickly when you need additional credit in the future.

Also, should a customer become delinquent in their mortgage payments, Ameriquest instantly swings into action to help correct the situation before it goes too far. Ameriquest starts by providing the name and contact information for a credit-counseling service which has an excellent reputation for helping borrowers over rough times. If that fails Ameriquest has a team of experts who work one-on-one to help find a solution which allows you to remain in the home for which you worked so hard to buy.