“One Call Does it All!”

Many financial institutions claim to have good customer service, but Ameriquest goes the extra mile to ensure that as many customer questions and problems as possible are, not only addressed, but are actually solved with just one phone call.

They do this through a team of special trained Customer Care Associates who are actually empowered to make decisions and solve problems. Their goal is to solve as many customer issues as possible with just one call – “One call does it all!”

There are few things more frustrating for customers than to have to explain the same problem over and over every time someone new is brought in to help solve a problem. That doesn’t happen at Ameriquest. If additional research is necessary to resolve a problem the same associate will work with the customer throughout the process until the problem is resolved.

To show just how far Ameriquest goes toward customer satisfaction, every new customer gets a welcome call before their first mortgage payment is due to make sure there are no nagging questions or any promises left unfilled. Any questions you have about your loan will be cheerfully and fully answered during this courtesy call.

In addition to one of the best customer service departments in the industry, Ameriquest has a whole list of free services that most other lenders charge for. With Ameriquest you don’t have to pay for any of the following:

• Getting copies of loan documents
• Getting copies of your payment history
• Opening or closing an escrow account
• Being part of an automatic payment plan
• Making payments on their website even if the payment is past due
• Faxing documents to customers

Plus, Ameriquest offers so very much more.

Lots of lenders claim to be customer-friendly, but Ameriquest represent employ this concept and put it to the test.